Work IQ is an intelligence layer built into Microsoft 365 that helps Copilot and other agents better understand you, your work, and your organization.

Instead of being a standalone app, Work IQ operates behind the scenes to:

• Connect what you do across Microsoft 365 (documents, emails, meetings, and more)
• Provide context so Copilot and agents can respond in a way that fits your role and your company
• Continuously learn from your work patterns to make assistance more relevant over time

In short, Work IQ is what allows Microsoft 365 Copilot and agents to feel more personalized and context-aware in everyday work.

Work IQ combines three core elements to support how you work:

• Data – It draws on the information you already use in Microsoft 365, such as files, messages, and calendars, according to your organization’s permissions and policies.
• Memory – It keeps track of relevant context over time, such as ongoing projects, key stakeholders, and recurring topics, so Copilot and agents don’t start from scratch with every request.
• Inference – It uses AI to interpret patterns in your work, helping Copilot and agents make more accurate suggestions, summaries, and next steps.

By bringing together data, memory, and inference, Work IQ helps reimagine how you interact with Microsoft 365, making assistance feel more aligned with your day-to-day responsibilities.

Microsoft 365 powered by Work IQ is designed to support how people actually work, not just individual tasks in isolation. For organizations, this can:

• Improve relevance of AI assistance – Copilot and agents can tailor responses to your company’s content, terminology, and workflows.
• Help teams stay aligned – By understanding shared projects and company context, Work IQ can surface more consistent information across people and departments.
• Reduce manual effort – With better context, Copilot can draft, summarize, and organize work with fewer corrections and less back-and-forth.

Overall, Work IQ helps reshape how employees use Microsoft 365 by making AI assistance more context-aware, which can support productivity and more informed decision-making.